Australia's world-leading assessment services organisation

Customer Service Recruitment Test

The Customer Effectiveness Assessment is designed for busy customer contact positions such as call centres and specific retail environments.

Some of the important factors this assessments measures include:

  • Interpersonal attitudes and behaviors
  • Emotional intelligence
  • Attention switching ability
  • Attention to detail
  • Personality style
  • Reliability
  • Learning potential
  • Numerical ability

You may also be interested in our Sales Effectiveness Package

Small & Medium Business

  • Trial packs for small jobs
  • Pay as you go
  • Tailored to unique roles
  • Feedback on test results
  • No set up fees

Large Businesses

  • Volume discounts
  • Real-time results
  • 7 Day Support
  • Candidate ranking
  • Easily scalable
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